Return, Refund & Cancellation Policy

Last Updated: June 2026

At Claariva, customer satisfaction is our priority. Please read our return and refund guidelines carefully.

Returns

• Returns are accepted only for products that are damaged, defective, expired, or incorrectly delivered.

• Return requests must be raised within 48 hours of receiving the order.

• Customers may be required to provide photographs or videos as proof.

Non-Returnable Items

• Opened or used products.

• Products returned without original packaging.

• Products damaged due to misuse or improper storage.

Refunds

• Once the returned item is received and inspected, approved refunds will be processed within 5–7 business days to the original payment method.

• In certain cases, a replacement product may be offered instead of a refund.

Order Cancellation

• Orders can be cancelled before dispatch by contacting our support team.

• Once the order has been shipped, cancellation requests cannot be accepted.

Contact Us

For any return, refund, or cancellation request, please email support@claariva.com.